Returns and refunds
Last updated: 1 September 2026
Deuxième Vie voluntarily grants a period of 14 days from receipt to request the return of an eligible product purchased in the online shop.
Return conditions
Before sending anything, contact info@deuxiemevie.ch stating the order number and the reason for the return. The item must be unused, complete, undamaged and returned in its original condition and packaging where this exists.
Excluded products and services
- made-to-measure creations or creations made on request;
- customised products and embroidery;
- alterations, repairs and other services already carried out or begun with the customer’s agreement;
- gift cards.
Return address and costs
Once agreed, the return must be sent to:
Deuxième Vie Sàrl
Rue Cécile-Biéler-Butticaz 5
1207 Geneva, Switzerland
Return costs and risks are borne by the customer, unless the item received is defective, damaged or does not match the order. Tracked shipping is recommended.
Refund
After receipt and inspection, Deuxième Vie informs the customer whether the return is accepted or refused. An accepted refund is made using the original payment method. The time it takes for the credit to appear then depends on the bank or payment provider. Initial delivery costs are not refunded, except in the event of an error by Deuxième Vie or a defect in the product.
Defective or damaged item
A defect or damage must be reported promptly to info@deuxiemevie.ch, with the order number, a description and, if possible, photographs. This procedure is separate from the voluntary 14-day return and does not limit the rights applicable in the event of a defect.
Repair of Deuxième Vie creations
For items made by Deuxième Vie, the workshop looks for a repair solution free of charge and without time limit where this remains reasonably possible. Normal wear, inappropriate care, third-party interventions or irreparable damage may exclude this coverage.