General terms of sale and services

Last updated: 1 September 2026

These terms govern purchases made on deuxiemevie.ch and, unless otherwise agreed in writing, the services entrusted to Deuxième Vie Sàrl.

1. Identity of the provider

Deuxième Vie Sàrl, a limited liability company under Swiss law
Rue Cécile-Biéler-Butticaz 5, 1207 Geneva, Switzerland
UID: CHE-187.863.736 · VAT: CHE-187.863.736 VAT
Phone: +41 76 397 36 88
Email: info@deuxiemevie.ch

2. Products and artisanal know-how

Deuxième Vie designs, transforms, repairs and sells clothing, accessories and textile objects. Reused materials may show variations in colour, texture or finish. These singularities are part of the product and do not constitute a defect where they do not affect its use.

Photographs and descriptions are prepared with care. Slight differences may nevertheless exist between the on-screen display and the piece received.

3. Price and payment

Prices are shown in Swiss francs, including Swiss VAT. Any delivery costs are shown before the order is confirmed. The available payment methods appear at the time of payment.

4. Order and conclusion of the contract

Before the order is sent, the customer can check and correct the information entered. The order becomes binding once confirmed by the customer and once Deuxième Vie has sent the electronic confirmation. In the event of unavailability or a manifest error, Deuxième Vie contacts the customer to propose a solution or a refund.

5. Delivery

The online shop delivers in Switzerland only. The delivery methods, their costs and the estimated lead times available are shown when you order. A reasonable delay beyond Deuxième Vie’s control does not automatically give entitlement to compensation.

6. Alterations, customised creations and professional projects

The feasibility, price, schedule and special conditions of an alteration, a made-to-measure creation, an embroidery or a B2B project are specified in the quote or written confirmation. In the event of a discrepancy, the terms of the accepted quote prevail.

The customer guarantees that they hold the necessary rights over the logos, images, texts and materials they hand over to Deuxième Vie for reproduction or transformation.

7. Returns

Deuxième Vie voluntarily grants a period of 14 days from receipt to request the return of an eligible product. Made-to-measure or customised creations, embroidery, alterations already carried out, services begun with the customer’s agreement and gift cards cannot be returned. The full conditions are set out in our returns and refunds policy.

8. Defects and repairs

The voluntary return policy does not limit the rights applicable in the event of a defect. The customer is asked to report the problem promptly, with a description and photographs if possible.

For items made by Deuxième Vie, the workshop looks for a repair solution free of charge and without time limit where this remains reasonably possible. This commitment does not cover normal wear, inappropriate care, modification by a third party or damage that makes repair disproportionate or impossible.

9. Intellectual property

The texts, photographs, creations, models, graphics and distinctive signs of the site remain protected by applicable rights. Their reproduction or commercial use requires prior written authorisation.

10. Data protection

The processing of personal data is described in our privacy policy.

11. Liability

Deuxième Vie is liable for its obligations in accordance with Swiss law. Within the limits permitted by law, it is not liable for indirect damages, interruptions attributable to an external provider or use of the product contrary to its intended purpose or to the care advice.

12. Applicable law and jurisdiction

These terms are governed by Swiss law. Subject to mandatory places of jurisdiction, in particular for contracts concluded with consumers, the competent courts of the canton of Geneva have jurisdiction.

13. Contact

Questions, complaints and requests: info@deuxiemevie.ch ou +41 76 397 36 88.